Important Notice About Your CREDO Credit Card

Effective September 1, 2016, we will be ending our credit card relationship with Comenity Bank. Here’s what this means for CREDO Visa® credit cardholders:

What will change:

What will not change:

Frequently Asked Questions

Q: Is CREDO ending its relationship with Comenity Bank?

A: Yes. Comenity Bank is the issuer of the CREDO credit card and is responsible for servicing the credit card program. CREDO and Comenity Bank will end our credit card relationship effective September 1, 2016.

Q: Where should I make my payments if I have an outstanding balance on my CREDO credit card?

A: You can make payments three different ways:

  1. Submit an online payment. Visit Account Center at comenity.net/credocreditcard and use your current username and password to sign in.
  2. Send a payment to the address listed on your statement.
  3. Call 866-809-4700 (TDD/TTY 800-695-1788) to pay by phone. (A processing fee may apply.)

Q: Do I need to update automatic payments associated with my CREDO credit card?

A: Yes. Your card will stop processing automatic payment requests on September 1, 2016.

Q: What happens to my rewards points?

A: Your card will stop accruing rewards points once the account is closed. You can redeem your rewards until December 31, 2016.

Q: What should I do with my credit card?

A: To protect your credit and prevent identity theft, please destroy all credit cards issued for this account, including cards for any authorized buyers.

Q: How can I continue to support CREDO’s mission to make positive change in the world?

A: It’s easy to support progressive causes with CREDO. Here’s how:

  1. Sign up for CREDO Mobile. CREDO members generate over $150,000 every month for nonprofit groups like Planned Parenthood, Mercy Corps, Rainforest Action Network, ACLU, Amnesty International and Project Vote.
  2. Make your voice heard on progressive issues by signing a petition at CREDO Action.
  3. Come back and vote each month to distribute our donations.

Q: Is the Working Assets credit card going away?

A: No. This change does not affect existing Working Assets credit cardholders. The Working Assets credit card will continue to generate donations for nonprofit groups with every purchase. We’re sorry but we are no longer taking new applications for the Working Assets credit card.

Thanks to your support, CREDO donates to progressive nonprofits fighting for women’s rights, environment, equality, peace and social justice.

Over $81 million donated to progressive nonprofits